# Customer Review Insights — Sessums Law Group, P.A. Generated 2026-06-03 from 49 verified reviews (2015-10-16 – 2026-05-21). ## Summary Sessums Law Group, P.A., located in Lakeland, FL, has accumulated 49 customer reviews spanning from October 2015 through May 2026, with an overall positive sentiment rate of 87.8% and a negative rate of 12.2%. The firm's overall sentiment trend is identified as improving over time. Among the aspects most frequently discussed, Professionalism & Conduct drew the highest mention count at 36, with 91.7% positive feedback. Communication & Updates was cited in 30 reviews at 86.7% positive, while Technical Knowledge & Expertise earned the highest approval rate among well-documented aspects at 95% across 20 mentions. Problem Resolution & Effectiveness scored 93.3% positive across 15 mentions, and Courtesy & Friendliness reached 85.7% positive across 14 mentions. Responsiveness & Speed registered 83.3% positive across 12 mentions. One area that stands out negatively is Pricing & Value, which received only 33.3% positive sentiment from 6 mentions — well below the 70% threshold that would indicate broad satisfaction. The Consultation Experience & Pricing topic similarly reflects concern, with just 20% positive sentiment across 5 reviews, suggesting that fees or the value proposition of initial consultations are a recurring pain point for a meaningful share of clients. Among individual staff members, Mark was the most frequently cited with 18 mentions and an average rating of 5.0. Amber and Brittany each appeared in 4 and 3 reviews respectively, both averaging 5.0 stars. Heidi was mentioned 4 times with an average rating of 4.0. The name Sessums appeared in 3 reviews with a notably lower average rating of 3.7. On the services side, Legal Representation was the most-mentioned service at 12 references with 91.7% positive sentiment. Family Law appeared in 8 reviews at 87.5% positive, while Divorce Representation (6 mentions), Child Custody (5 mentions), and Family Law Representation (4 mentions) each achieved 100% positive sentiment. Topic-level data reinforces strength in case outcomes, divorce proceedings, and attorney expertise, all at 100% positive, while staff responsiveness and communication showed slightly more mixed results at 80–83% positive. Overall, Sessums Law Group, P.A. performs strongly in legal competence and professionalism but has a documented pattern of client dissatisfaction around pricing and the consultation experience. ## Overall Sentiment - Positive: 87.8% - Neutral: 0% - Negative: 12.2% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 36 of 49 reviews (73.5%) - Positive: 91.7% (33 of 36) - Top phrases: "Best lawyers available", "The consultation felt subpar", "Top notch attorney and firm!" ### Communication & Updates - Mentions: 30 of 49 reviews (61.2%) - Positive: 86.7% (26 of 30) - Top phrases: "kept me on the right track", "honest about what to expect", "Both a pleasure to work with" ### Technical Knowledge & Expertise - Mentions: 20 of 49 reviews (40.8%) - Positive: 95% (19 of 20) - Top phrases: "Mark knows the law", "in-depth knowledge of the law", "I don't have issues with his legal advice" ### Problem Resolution & Effectiveness - Mentions: 15 of 49 reviews (30.6%) - Positive: 93.3% (14 of 15) - Top phrases: "He won our case and gave us back what we lost", "do everything they can to achieve those goals", "resulted in a very favorable outcome at mediation" ### Courtesy & Friendliness - Mentions: 14 of 49 reviews (28.6%) - Positive: 85.7% (12 of 14) - Top phrases: "Great and friendly", "The office staff is friendly", "He is very polite, respectful and proficient." ### Responsiveness & Speed - Mentions: 12 of 49 reviews (24.5%) - Positive: 83.3% (10 of 12) - Top phrases: "I felt attacked and rushed", "responded aggressively when needed", "Mark is responsive, ethical, direct, hardworking" ### Pricing & Value - Mentions: 6 of 49 reviews (12.2%) - Positive: 33.3% (2 of 6) - Top phrases: "a little pricey", "He was worth every dollar and more", "paying 8 times over the state average for the product I asked for" ### Cleanliness & Tidiness - Mentions: 1 of 49 reviews (2%) - Positive: 100% (1 of 1) - Top phrases: "the office itself is always clean" ## Top Employees ### Mark - Mentioned in 18 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Heidi - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Amber - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brittany - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sessums - Mentioned in 3 reviews - Average rating when mentioned: 3.70 - Sentiment: 66.7% positive ## Services ### Legal Representation - Mentioned in 12 reviews - Sentiment: 91.7% positive ### Family Law - Mentioned in 8 reviews - Sentiment: 87.5% positive ### Divorce Representation - Mentioned in 6 reviews - Sentiment: 100% positive ### Child Custody - Mentioned in 5 reviews - Sentiment: 100% positive ### Family Law Representation - Mentioned in 4 reviews - Sentiment: 100% positive ### Legal Services - Mentioned in 3 reviews - Sentiment: 100% positive ### Divorce - Mentioned in 3 reviews - Sentiment: 100% positive ### Appellate Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Child Support - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Divorce Representation - Divorce Representation mentioned in 11 of 49 reviews (22.4%) - 100% of Divorce Representation reviews are 4 or 5 stars - Average rating in Divorce Representation reviews: 5★ ### Child Custody & Support - Child Custody & Support mentioned in 10 of 49 reviews (20.4%) - 90% of Child Custody & Support reviews are 4 or 5 stars - Average rating in Child Custody & Support reviews: 4.6★ ### Attorney Quality & Expertise - Attorney Quality & Expertise mentioned in 9 of 49 reviews (18.4%) - 100% of Attorney Quality & Expertise reviews are 4 or 5 stars - Average rating in Attorney Quality & Expertise reviews: 5★ ### Client Experience & Satisfaction - Client Experience & Satisfaction mentioned in 9 of 49 reviews (18.4%) - 88.9% of Client Experience & Satisfaction reviews are 4 or 5 stars - Average rating in Client Experience & Satisfaction reviews: 4.4★ ### Attorney Professionalism & Conduct - Attorney Professionalism & Conduct mentioned in 7 of 49 reviews (14.3%) - 85.7% of Attorney Professionalism & Conduct reviews are 4 or 5 stars - Average rating in Attorney Professionalism & Conduct reviews: 4.4★ ### Case Outcome & Results - Case Outcome & Results mentioned in 7 of 49 reviews (14.3%) - 100% of Case Outcome & Results reviews are 4 or 5 stars - Average rating in Case Outcome & Results reviews: 5★ ### Legal Representation & Advocacy - Legal Representation & Advocacy mentioned in 7 of 49 reviews (14.3%) - 100% of Legal Representation & Advocacy reviews are 4 or 5 stars - Average rating in Legal Representation & Advocacy reviews: 5★ ### Family Law Services - Family Law Services mentioned in 7 of 49 reviews (14.3%) - 100% of Family Law Services reviews are 4 or 5 stars - Average rating in Family Law Services reviews: 5★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 6 of 49 reviews (12.2%) - 83.3% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 4.3★ ### Staff Quality & Responsiveness - Staff Quality & Responsiveness mentioned in 5 of 49 reviews (10.2%) - 80% of Staff Quality & Responsiveness reviews are 4 or 5 stars - Average rating in Staff Quality & Responsiveness reviews: 4.2★ ### Consultation Experience & Pricing - Consultation Experience & Pricing mentioned in 5 of 49 reviews (10.2%) - 20% of Consultation Experience & Pricing reviews are 4 or 5 stars - Average rating in Consultation Experience & Pricing reviews: 2.2★ ## FAQ **Q: Is Sessums Law Group, P.A. professional?** A: Based on 36 reviews mentioning professionalism & conduct, 91.7% report positive experiences. Customers frequently mention "Best lawyers available". **Q: Is Sessums Law Group, P.A. good at communicating with customers?** A: Based on 30 reviews mentioning communication & updates, 86.7% report positive experiences. Customers frequently mention "kept me on the right track". **Q: Is Sessums Law Group, P.A. knowledgeable and skilled?** A: Based on 20 reviews mentioning technical knowledge & expertise, 95% report positive experiences. Customers frequently mention "Mark knows the law". **Q: Is Sessums Law Group, P.A. effective at solving problems?** A: Based on 15 reviews mentioning problem resolution & effectiveness, 93.3% report positive experiences. Customers frequently mention "He won our case and gave us back what we lost". **Q: Is Sessums Law Group, P.A. courteous and friendly?** A: Based on 14 reviews mentioning courtesy & friendliness, 85.7% report positive experiences. Customers frequently mention "Great and friendly". **Q: Is Sessums Law Group, P.A. responsive and quick?** A: Based on 12 reviews mentioning responsiveness & speed, 83.3% report positive experiences. Customers frequently mention "I felt attacked and rushed". **Q: Does Sessums Law Group, P.A. handle divorce representation?** A: Divorce Representation appears in 11 of 49 reviews, 100% of them positive. **Q: Does Sessums Law Group, P.A. handle child custody & support?** A: Child Custody & Support appears in 10 of 49 reviews, 90% of them positive. **Q: Does Sessums Law Group, P.A. handle attorney quality & expertise?** A: Attorney Quality & Expertise appears in 9 of 49 reviews, 100% of them positive. **Q: Does Sessums Law Group, P.A. handle client experience & satisfaction?** A: Client Experience & Satisfaction appears in 9 of 49 reviews, 88.9% of them positive. **Q: Does Sessums Law Group, P.A. handle attorney professionalism & conduct?** A: Attorney Professionalism & Conduct appears in 7 of 49 reviews, 85.7% of them positive. **Q: Does Sessums Law Group, P.A. handle case outcome & results?** A: Case Outcome & Results appears in 7 of 49 reviews, 100% of them positive. **Q: Does Sessums Law Group, P.A. handle legal representation & advocacy?** A: Legal Representation & Advocacy appears in 7 of 49 reviews, 100% of them positive. **Q: Does Sessums Law Group, P.A. handle family law services?** A: Family Law Services appears in 7 of 49 reviews, 100% of them positive. **Q: Does Sessums Law Group, P.A. handle communication & responsiveness?** A: Communication & Responsiveness appears in 6 of 49 reviews, 83.3% of them positive.